Refund and Returns Policy

Return Policy:

• Incase you have received the product in a bad condition or if the packaging is tampered or damaged before delivery, please refuse to accept the package and return the package to the delivery person. Also, please email us at [email protected] mentioning your Order ID.
• We will personally ensure that a brand new replacement is issued to you with no additional cost. 
• If you do not like the product, you will have to raise a return request from your email id mentioning your order id & same has to be escalated within 2 days of receiving the product, Post 2 days no such request will be accepted.
• We do not accept any return request through any other medium such as Facebook / Instagram chat or phone call.
• If due to certain circumstances after raising the return request within 48 hours you are unable to return the shipment within the time frame no refund would be made. 
• When you return the product to the courier guy, it is mandatory to take a receipt ( physical or through message). In case of lost shipment we will need the proof of return by you.
• Refund would be processed within 4-7 days after the product is received back to our address in Udaipur, Rajasthan.

Exchange Policy:

• You have to raise an exchange request within 2 days of receiving the product by submitting your request on [email protected].
• Upon receiving the shipment we will ship the replacement product to you within 5-7 working days. 
• Exchange is not possible if the saree has fall and edging done to it
• Exchange would not be accepted if the product was customized for you.
• Incase you want to exchange the product you ordered for with another product of higher amount, we would give you a coupon code for the amount of the product you returned. You can use this code while placing order and pay the balance amount on your next purchase.
•  Incase you want to exchange your product with another product of lower amount, we would ship the product as soon as we receive it and the balance would be given in the form of credit note. 
• Return or exchange of the exchanged product is not possible.
• No discount will be given on exchange orders.

Apart from conditions mentioned above, the following products will not be eligible for return or exchange:

• Any product that exhibits physical damage.
• If the saree has been ordered with fall and edging.
• If the product is customized for you.
• Incase Return or Exchange is requested after 48 hours of receiving the shipment. 
• If the product is made to order i.e. Handcrafted Products.

Refunds:

• Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
• If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Sale items:

Only regular priced items may be refunded. Sale items cannot be refunded.

Need further assistance?

Contact us at [email protected] for questions related to refunds and returns.